Prepayment

HELP GUIDES

Prepayment Guide
Why have my prepayment prices changed?
Prepayment (Pay As You Go) FAQs

FAQ

A prepayment meter or ‘pay as you go’ removes the build-up of bills as the customer pays for their consumption prior to using it. Prepayment meters are ideal for supporting budgeting or where a customer is paying off an outstanding debt balance. Payments are made using a Key / Card with is topped up at a PayPoint and inserted into the meter to provide the energy.

We support both gas and electricity prepayment meters on a standard variable tariff. 

We offer a Pre-Payment tariff which has variable prices and no fixed end date, so they can go up or down with the market. The tariff is called Safe and Easy. To find out more click here.

  • We set all electricity Pre-Payment meters to apply an emergency credit of £5.00. This can be accessed once the Pre-Payment meter credit goes below 50p by pressing a button on the meter. If it is outside of friendly hours and the emergency credit runs out, the meter will disconnect. 
     
  • You’ll have to replace any emergency credit that you use in full prior to being reconnected. The next time you buy credit you’ll need to get enough to cover the emergency credit used to reconnect your supply. Remember, there is a minimum top up fee of £1. 

Friendly hours are on electricity only Pre-Payment meters and can be used between the hours of: 

  • 8pm – 8am: Monday - Friday 
  • 8pm – 8am: Friday – Monday 
  • 8pm – 8am: Day before the Bank holidays to 8am the following day 

Any consumption used between these hours will need to be paid back prior to your supply being reconnected. 
 

Where your tariff is subject to a standing charge, this is a daily charge taken out on a weekly basis. Where you are not using any consumption, the standing charge will still be accruing and will be taken from the next top up. This will need to be paid prior to the supply of any gas or electricity. In summer, if you have a gas Pre-Payment meter (PPM), it’s recommended that this cost is covered on a weekly or monthly basis.

Where you have transferred onto a Pre-Payment meter to pay off a debt, you will have agreed an amount to have been taken from your meter on a weekly basis. You can find this information on your meter on the following displays: 

  • Display F Standing charge and debt collection   
  • Display S Any debt you owe us (you’ll need to have inserted your key or card to see this) 
  • We set all Pre-Payment meters to apply emergency credit of £5.00. This can be obtained once the credit on the Pre-Payment meter goes below £2.00. To obtain the credit, you will need to press a button on the meter to access extra credit. Once this credit runs out outside of friendly hours, your meter will disconnect. 
  • You’ll have to replace any emergency credit that you use in full prior to being reconnected. The next time you buy credit you’ll need to get enough to cover the emergency credit used to reconnect your supply. Remember, there is a minimum top up fee of £1 after any emergency credit, repayment amount, friendly credit used are paid to reconnect your supply.

Where you have transferred onto a Pre-Payment meter to pay off a debt, you will have agreed an amount to have been taken from your meter on a weekly basis. You can find this information on your meter on the following displays: 

  • 26 The maximum repayment that will be made in 1 week for debt (card must be inserted in meter) 
  • 27 Current gas arrears (card must be inserted in meter) 

We will send you a statement once a year, which will show details of any payments made to your account. If there are any outstanding amounts to pay, this will be detailed on your annual statement.

Pre-Payment meter can help with budgeting as you’re paying your fuel costs up-front and not accruing any outstanding amounts. Pre-Payment tariffs are protected by a price cap set by Ofgem.

Yes, we can help you with this. There are certain criteria required to be able to change: 

  • No disconnections showing on your meter within the past 3 months 
  • No instances of credit provided by ENGIE to reactivate the meter 
  • A charge of £60 + VAT per meter