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Know your rights in the energy market

Free, impartial advice

For free, impartial energy advice, you can contact the Citizens Advice Consumer Service (CACS) on:

03454 04 05 06

or go to


You can find your Energy Consumer Checklist here:

Know Your Rights - ENGLISH

Know Your Rights - WELSH


You can also find more information about the Energy Switch Guarantee - Download the guide here

Or call us and we’ll send you a copy by post.

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