Our Policies

HELP GUIDES

Energy Theft
Treating customers fairly
Supporting Vulnerable Customers
Home Visits
Guaranteed standards of service
Our Complaints Procedure
Mail disclaimer
Registered company details
Refunds
Feed-In Tariff
Bereavement Support
Know your rights in the energy market
Social Media House Rules

FAQ

We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Learn more about the PSR.

Tags: