Meter Readings

HELP GUIDES

How do I read my meter?
How often should I send in meter readings?
How do I send a meter reading?
Smart Meters
How to read a smart meter
Installation Process – NEST
Supporting Smart Meters

FAQ

Don't worry about it, we can generate an estimated read based on previous or average usage. Just send us a meter reading when you do get access to your meter to avoid estimated bills.

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You should submit meter readings once a month. We'll send your bill or statement every three months, and a few days before it's due we'll send you a reminder to give us your meter readings. If you don't submit a monthly read, we'll generate an estimated read.

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Sending a meter reading is easy. You can:

  • Log into your account and send it from there
  • Go to our contact page and use the email form, just select "Submit a meter reading"
  • Give your reading over the phone by calling our Customer Care team
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