Some of our most common questions answered
Popular Help and FAQ
A few days before your bill and statement is due, we’ll send you a reminder letting you know to send us your meter readings.
Don’t worry if you can’t send us your meter readings in time, we can still send your bill based on an estimate. However, to make sure bill is as accurate as possible, it’s a good idea to send in readings around once a month.
The sooner you let us know about your move, the better. Give our Customer Care team a call on 0800 280 8000 and they'll help guide you through the process.
Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.
We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Learn more about the PSR.
Supplying energy comes with a big responsibility to the planet. That’s why we keep sustainability and renewable energy sources at the forefront of everything we do. All our tariffs are 100% renewable electricity. Read more about it here.
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