Some of our most common questions answered
Popular Help and FAQ
You should submit meter readings once a month. We'll send your bill or statement every three months, and a few days before it's due we'll send you a reminder to give us your meter readings. If you don't submit a monthly read, we'll generate an estimated read.
The sooner you let us know about your move, the better. Give our Customer Care team a call on 0800 280 8000 and they'll help guide you through the process.
Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.
We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Learn more about the PSR.
Supplying energy comes with a big responsibility to the planet. That’s why we keep sustainability and renewable energy sources at the forefront of everything we do. All our tariffs are 100% renewable electricity. Read more about it here.
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