Help and guides

Welcome to the ENGIE help and guides hub! We'll try and answer some of the most commonly asked questions about your energy supply, who to contact in an emergency, how to reach us and some helpful information about your gas and electricity.

Popular Help and FAQ


How do I read my meter?
Meter Readings
Smart Meters
Meter Readings
Supporting Vulnerable Customers
Our Policies
Energy Saving Advice
Energy Information
Rate Rollover FAQs
Energy Information
Prepayment (Pay As You Go) FAQs


A few days before your bill and statement is due, we’ll send you a reminder letting you know to send us your meter readings.

Don’t worry if you can’t send us your meter readings in time, we can still send your bill based on an estimate. However, to make sure bill is as accurate as possible, it’s a good idea to send in readings around once a month.


The sooner you let us know about your move, the better. Give our Customer Care team a call on 0800 280 8000 and they'll help guide you through the process.

Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.

We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Learn more about the PSR.


Supplying energy comes with a big responsibility to the planet. That’s why we keep sustainability and renewable energy sources at the forefront of everything we do. All our tariffs are 100% renewable electricity. Read more about it here


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