Help & Contact

Help topics

  • How do I read my meter?

    Don't let technology get the better of you, just take a look at this handy guide...

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  • Who do I contact if I'm moving home?

    The sooner you let us know about your move, the better. Give our Customer Care Team a call on 0800 280 8000 and they'll help guide you through the process.

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Contact details

Send us a message

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Call us

0800 280 8000

Lines open

Mon - Fri 8am - 8pm

Sat 9am - 5pm

Our address

ENGIE Home Energy
PO BOX 330
Newcastle upon Tyne
NE12 2FP

Contact us by email