Get in touch

Our fuss-free approach to energy means you probably won't need to contact us much. But don't worry, we're on hand to help when you need us.

Phone us

Call our friendly Customer Service Team

New customer

0800 280 8000

Mon-Fri 8am-8pm

Sat 9am-5pm

Existing customer

0800 280 8000

Mon-Fri 8am-8pm

Sat 9am-5pm

Send us an e-mail

Complete the form below

Please provide your name
Please provide a valid email address
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Write to us

Our address for all correspondence

ENGIE, PO Box 330, Newcastle Upon Tyne, NE12 2FP


Emergency Contacts

If you smell gas or suspect a gas leak, please call the National Grid Emergency Service immediately

0800 111 999

National Grid Emergency Service

In the event of a power cut, please call 105 to be put through to your network operator.