Our service to you

If you’re ever unhappy with our service and want to make a complaint, we promise it will be taken seriously and sorted out quickly.

Our complaints contact details 


Phone: 0800 280 8000

Write to:

ENGIE Home Energy

PO Box 330

Newcastle upon Tyne

NE12 2FP


Our Complaints Procedure

For more information about our complaints procedure and information on how you can get free, impartial advice, follow the link below to our Complaints Guide.