Being Our Customer

We call ourselves the caring energy people. This means you’ll never be just an account number. To us, you’re an individual who deserves great service.

Know that whenever you need us, our award-winning customer service team will really listen. Then they’ll do their absolute best to make sure you’re taken care of.

Being an ENGIE Home Energy Customer

Learn about the great products, services and support we offer all of our Home Energy customers and our promises to you.

Rate Rollover Promise

We want to reward our loyal customers for staying with us and not save our best deals for new customers, so we promise that when your contract comes to an end, we’ll put you on our cheapest comparable deal available at that time. This is our Rate Rollover Promise.

100% Renewable Electricity

Supplying energy comes with a big responsibility to the planet. So that’s why we keep sustainability and renewable energy sources at the forefront of everything we do.

All of our customer tariffs are supplied with 100% renewable electricity; joining ENGIE will help you do your bit for the environment.

Customer Service

Know that whenever you need us, our award-winning customer service team will really listen. Then they’ll do their absolute best to make sure you’re taken care of.